SINTON ISD

It’s a meme because it’s true, but, have you tried turning it off and on again? A quick restart can solve most problems immediately.

If you are still having problems, you should then put in an IT Work Request.

Click on sintonisd.net bookmarks on the Bookmark Bar of your Chrome browser and select SISD Work Orders. Click on “Sinton Independant School District”. Select which campus the issue is occurring at. On the Work Request page, click on Category > IT and enter all the information for your request and click Save. Remember to include your classroom number and Sinton ISD property tag number which is the white bar code sticker (very important).

This is a common issue, but don't worry! Here's a quick guide to troubleshooting the most frequent login problems.

1. Username and Password Issues

• Check your username: Make sure you're typing your username correctly. Most usernames follow the “first initial, last name” format (ex. John Smith would be jsmith). A common mistake is including an extra space before or after the username.

• Check your password: Passwords are case-sensitive, so "Password123" is different from "password123." Double-check that you don't have the Caps Lock key turned on.

• Forgot your password? If you've forgotten your password, you'll need to contact Technology for a reset.

2. Network and Connectivity Issues

• Check your connection: Your device needs to be connected to the school's network to authenticate your login. If you're using a laptop, make sure you're connected to the Wi-Fi. Look for the Wi-Fi icon in the bottom right of your screen. A poor or no connection can prevent you from logging in.

• Are you on the guest network? Your computer needs to be on the secure, internal network to log in with your school credentials.

3. Account and Domain Issues

• Account Locked: Your account may be temporarily locked if you've entered the wrong password too many times. This is a security feature. Wait a few minutes and try again, or contact Technology to have it unlocked.

• Domain and User Name: Make sure the login screen is showing the correct domain. On the Windows login screen, you should see “Sign in to: SINTONISD”.

• Expired Password: If it's been a while since you last logged in, your password may have expired. Please contact Technology to reset it.

Please fill out the Personal Staff Device Wi-Fi Request form. You must be logged into your sintonisd.net Google account to access the form.

You will need the MAC address of your device (instructions found on the form).

Once your request is submitted, a tech will add your device and email you instructions for connecting.

Yes! Personal printers are allowed, however, it is against our policy to add them to the network or give them internet connections (such as for HP Instant Ink). Personal printers may only be used via USB.

It's a security risk to add personal printers to the school network because they can act as an unmonitored entry point for cyber threats. These devices are often not as secure as the school's approved equipment and can be a gateway for hackers to access sensitive data.

Files should be saved to your Google or Y: Drive and never to the local hard disk or desktop. Storing actual files, folders or programs on the desktop is not a good practice. This area is not backed up and has been known to be removed in the process of repairing computer errors.

First of all, NEVER open an email when you do not recognize the sender.  When you receive an email with a suspicious title or sender, right click the email in your inbox and add it to your block senders or junk senders list or you could just delete it altogether.

Moving your computer is a bad idea.  You should never move your machine unless you know for certain that there will be a network connection available and also that there is an electrical outlet available. Please submit a ticket if you’d like to move something.

Because of the complex nature of a networked PC environment, software interactions, and legal issues, our policy is that users are not allowed to install software. IT staff are the only people authorized to perform software installations.

You would need to put in a work request for this software installation. If this is software that has never been used before, it will need to be checked for compatibility.
Note: not all software will work with our machines and not all software is supported by our network.